Returns & Refunds Policy

Effective Date: 23 September 2026

At Work Wear House, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process for eligible items.

This Returns & Refunds Policy explains how to request a return, which items are eligible, how refunds are processed, and what you need to know before sending an item back.

Return & Refund Summary

Important: Our 30-day return policy is a voluntary store policy and does not limit any rights or protections that may apply to you under applicable federal or state law.

At a Glance

• 30-day return window for eligible purchases
• No restocking fee
• Return approval required before sending an item back
• Items must generally be new, unused, and in suitable condition for resale
• Returns are sent by mail
• Customer is responsible for return shipping
• Approved refunds are sent to the original payment method
• We aim to process approved refunds within 10 days
• Defective, damaged, or incorrect items should be reported to us as soon as possible

1. Eligibility for Returns

We accept returns for eligible defective and non-defective products.

To qualify for our standard 30-day return policy, the item should:

• Be returned within 30 days of delivery
• Be new and unused
• Be in its original condition
• Be suitable for resale
• Include original tags, labels, and packaging where applicable
• Not have been damaged, altered, washed, or excessively worn

For workwear and safety clothing, customers may inspect and try on an item as reasonably necessary to determine fit and suitability. However, please avoid wearing, washing, altering, or damaging the item before deciding to return it.

2. Return Approval Is Required

Please do not send a return before receiving approval from Work Wear House.

Before returning an item, contact us with:

• Your order number
• Your name
• The item you wish to return
• The reason for the return
• Photographs where the item is damaged, defective, or incorrect

We will review your request and provide return instructions if the return is approved.

Returns sent without prior approval may cause delays in processing.

3. 30-Day Return Window

Our standard store return window is 30 days from the date your order is delivered.

We recommend contacting us as soon as possible if you decide that you would like to return an item.

Returns requested after the 30-day period may not qualify for our voluntary return policy, except where a different timeframe or remedy is required by applicable law.

4. Return Conditions

Returned items should be:

• New and unused
• Unwashed
• Unworn, except for reasonable inspection or try-on
• Free from stains, odors, or other marks
• Free from damage caused after delivery
• Returned with original tags and labels where applicable
• Returned with original packaging where reasonably possible

Items that have been altered, damaged, washed, or excessively worn may not qualify for our voluntary 30-day return policy, subject to applicable law.

5. Defective, Damaged or Incorrect Items

If you receive an item that is:

• Defective
• Damaged
• Incorrect
• Significantly different from the item ordered

please contact us as soon as possible.

Please provide your order number and clear photographs showing the problem where appropriate.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable requirements.

Return shipping remains the customer’s responsibility under our standard return policy.

6. Change-of-Mind Returns

If you simply change your mind about an eligible purchase, you may return it under our 30-day store return policy, provided it meets the applicable return conditions.

For change-of-mind returns:

• Return postage is the customer’s responsibility.
• The item should be returned in new and unused condition.
• Return approval is required before sending the parcel.
• No restocking fee will be charged.

7. Return Shipping Costs

Customers are responsible for return shipping costs for approved returns.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.

If the item is defective, damaged, incorrect, or significantly different from the item ordered, please contact us before returning it. We will review the circumstances and provide return instructions.

8. Return by Mail

All approved returns should be sent by mail using the return instructions provided by Work Wear House.

Please package the item securely so that it is protected during transit.

Customers are responsible for selecting an appropriate shipping service and paying the applicable return shipping cost.

Customers should retain proof of postage and tracking information until the return has been processed.

9. Refunds

Once your return has been received and approved, we will process your refund to the original payment method.

We aim to process approved refunds within 10 days after approval.

Depending on your bank, card issuer, or payment provider, it may take additional time for the refund to appear in your account.

10. Refund Amount

For an approved eligible return, we will refund the applicable amount paid for the returned item.

Any applicable shipping charges will be handled according to the circumstances of the return and applicable law.

For customer-initiated returns, the original shipping charge may not be refundable where permitted by applicable law.

11. No Restocking Fee

Work Wear House does not charge a restocking fee for approved returns.

12. Items That May Not Be Eligible

Certain products may have specific return restrictions where permitted by applicable law, including items that:

• Are personalized or made specifically for the customer
• Have been altered by the customer
• Have been damaged, washed, or excessively used
• Are returned in a condition that prevents normal resale
• Are otherwise excluded under the applicable return terms

Any applicable product-specific restrictions will be communicated to customers where appropriate.

13. Return Inspection

Once we receive your return, we will inspect the item to confirm that it meets the applicable return conditions.

If the item is approved, we will process the refund according to this policy.

If there is an issue with the returned item, we will contact you to explain the situation.

14. Return Tracking

We strongly recommend using a tracked shipping service when returning an item.

Please keep your:

• Shipping receipt
• Tracking number
• Proof of postage

until your refund has been completed.

15. Exchanges

If you would like a different size, color, or item, please contact us.

We accept exchanges for eligible products, subject to availability and the applicable return conditions.

An exchange may not always be available because stock can change quickly. Where an exchange cannot be arranged, we may process an eligible return and refund instead.

16. Canceling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before dispatch.

Once an order has been dispatched, you may need to follow the applicable return process described in this policy.

17. Refund Delays

If your refund has been approved but you have not received it within the expected timeframe, please:

• Check your original payment account.
• Check your card or payment provider statement.
• Allow additional processing time from your bank or payment provider.
• Contact Work Wear House if the refund still cannot be located.

We will be happy to help investigate the status of the refund.

18. Applicable Consumer Rights

This policy does not affect any consumer rights or protections that may apply under applicable federal or state law.

Where applicable law provides a different or greater protection than our voluntary 30-day return policy, the applicable legal requirements will apply.

19. Contact Us

If you would like to request a return or have any questions about our Returns & Refunds Policy, please contact us:

Store Name: Work Wear House
Phone: +1 208 528 9470
Email: help@workwearhouse.us
Address: 2273 E 17th St, Idaho Falls, ID 83404, United States

Business Hours

Monday–Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Time Zone: Mountain Time (MT)
Response Time: We aim to respond to inquiries within 24 hours.

Discover your style. Feel confident. Shop Work Wear House.

Thank You

Thank you for choosing Work Wear House. We appreciate your order and look forward to delivering your workwear and safety clothing to you.